How can we help?

StatusMela signs you in with Google. Pick the same Google account you used before; a different one makes a new, empty account. If the app says your account is suspended, you can appeal from that screen.

Open your profile and tap Edit profile. You can change your name, username, photo, cover banner and bio there.

Go to Settings → Delete account. Your account is deleted after 30 days.

Posts that go against our Community Guidelines are removed. Settings → Account status shows what was removed and why, and you can appeal from there if you think we got it wrong.

Views go up and down with what people are watching. Posting in your language, picking the right category and adding a few hashtags helps. If staff limited the reach of a post or your account, Settings → Account status shows it, and you can appeal.

Open Settings → My prizes and claim it before the deadline shown there. We send the prize after checking the entry follows the contest rules.

Tap ⋮ on the post, comment or profile and choose Report. We look at every report, and the most serious ones first. To raise a formal complaint with our Grievance Officer, choose "Report a person or content" and write to us.

Choose "My data & privacy" and tell us what you need. We reply within the time the law requires.

Update StatusMela from the Play Store, check your internet, and restart the app. On slow internet, turn on Settings → Data saver. Still not working? Write to us and add a screenshot.